← Home
Official Fathom Partner

TranscriptExporter Documentation

Complete user guide for bulk exporting Fathom transcripts

Installation & Setup

Two Ways to Get Started

There are two paths to installing TranscriptExporter depending on how you discovered it:

Path A: Website First

  1. Visit transcriptexport.com
  2. Purchase license ($29)
  3. Receive email with Chrome Web Store link
  4. Install extension from Chrome Web Store
  5. Enter license key from email
  6. Start exporting

Path B: Chrome Web Store First

  1. Find extension in Chrome Web Store
  2. Install extension (free)
  3. Open extension - see "Need License" message
  4. Click link to transcriptexport.com/checkout
  5. Purchase license ($29)
  6. Enter license key in extension
  7. Start exporting

License Key Setup

Activating Your License

  1. Click the TranscriptExporter icon in your Chrome toolbar
  2. Enter your license key (25 characters, no spaces)
  3. Click "Validate License"
  4. Wait for "License Valid" confirmation

Device Limits

Each license can be activated on maximum 3 devices. If you need to use it on more devices, contact support for additional licenses.

Using TranscriptExporter

First Time Connection

The first time you use TranscriptExporter, you'll need to securely connect your Fathom account:

  1. Click the TranscriptExporter icon in your Chrome toolbar
  2. Click "Connect to Fathom" button
  3. Fathom will open asking you to authorize TranscriptExporter
  4. Click "Allow" to approve the connection
  5. You're done! This only needs to be done once

Basic Export Process

Works on Both Page Types

My Calls

Navigate to fathom.video/calls

Team Calls

Navigate to fathom.video/teams/[teamname]

Both page types supported with identical functionality

  1. Navigate to Fathom.video - Go to your meetings list (My Calls or Team Calls)
  2. Open Extension - Click the TranscriptExporter icon in your toolbar
  3. Configure Filters (optional) - Set date ranges or keywords
  4. Start Export - Click "Start Export" button
  5. Wait for Completion - Extension will show real-time progress
  6. Download ZIP - All transcripts packaged automatically

Filtering Options

Date Filtering

  • Set start date and end date
  • Format: MM/DD/YYYY
  • Leave blank to export all dates
  • Useful for quarterly exports

Keyword Filtering

  • Comma-separated keywords
  • Example: "Check In, Marketing Meeting, Q3 Wrap-Up"
  • Matches meeting titles
  • Leave blank to export all meetings

What Happens During Export

Official Fathom Connection

TranscriptExporter uses Fathom's official approved connection to securely retrieve your transcripts. The process is fast, secure, and happens entirely in the background.

  • Secure connection to your Fathom account
  • Lightning-fast transcript retrieval
  • Real-time progress updates
  • Automatic ZIP file creation when complete
  • You can continue using your computer normally during export

Step-by-Step Process

  1. Secure Connection: Extension connects to Fathom using your authorized connection
  2. Fetch Meeting List: Retrieves all meetings from your account
  3. Apply Filters: Filters meetings based on your criteria (date, keywords)
  4. Download Transcripts: Securely retrieves each transcript via Fathom's official connection
  5. Create Files: Generates clean filenames with date and title
  6. Package ZIP: Bundles all files into an organized ZIP
  7. Auto-Download: ZIP file downloads to your computer automatically

Progress Tracking

The extension shows real-time progress:

  • Number of transcripts processed
  • Current transcript being downloaded
  • Estimated time remaining
  • Export speed (transcripts per second)
  • Any errors encountered

Important Information

What's Different in v3.0

  • No tab management needed: Export runs in background, use your computer normally
  • 10x faster: Official Fathom connection vs old web scraping method
  • One-time connection: Connect your Fathom account once, never again
  • More reliable: Won't break when Fathom updates their website
  • Secure: Bank-level security with Fathom's official approved connection

Browser Compatibility

  • Supported: Google Chrome (recommended)
  • Not Supported: Firefox, Safari, Edge, mobile browsers
  • Requirement: Chrome version 88+ (most recent versions)

Internet Connection

A stable internet connection is required during export. If your connection drops, the export will pause and can be resumed when reconnected.

Export Timing & Performance

Lightning-Fast Export Times (v3.0)

25
30 seconds
was 4 min
100
2 minutes
was 16 min
500
8 minutes
was 80 min
1500+
25 minutes
enterprise scale

10x faster with official Fathom connection - see detailed comparison

Performance Benefits

  • 10x faster than v2.x - Official Fathom connection vs web scraping
  • Minimal memory usage - Efficient background processing
  • 100% reliable - Won't break with Fathom website updates
  • Smart rate limiting - Respects Fathom's 60 requests per minute limit
  • Resume capability - Can resume if connection drops
  • Use your computer normally - Export runs in background

Troubleshooting Guide

License Key Problems

"Invalid License" Error

  • Double-check license key for typos (no spaces)
  • Ensure you haven't exceeded 3-device limit
  • Verify your payment was processed successfully
  • Contact support if purchased within last 24 hours

Export Problems

Export Stops or Stalls

  • Check your internet connection is stable
  • Click "Resume Export" if the button appears
  • Try refreshing the page and restarting the extension
  • For very large exports (1000+), try exporting in smaller date ranges

No Transcripts Found

  • Check that your meetings actually have transcripts in Fathom
  • Clear your date/keyword filters and try again
  • Verify you're connected to Fathom (check extension popup)
  • Try disconnecting and reconnecting your Fathom account

Connection Errors

  • Click "Connect to Fathom" to reauthorize the connection
  • Clear your browser cache and cookies for fathom.video
  • Make sure you're logged into Fathom in another tab
  • Check if Fathom is experiencing service issues

Browser Issues

Extension Not Working

  1. Verify extension is enabled in chrome://extensions/
  2. Refresh the Fathom.video page
  3. Restart Chrome browser completely
  4. Check for Chrome updates
  5. Reinstall extension from Chrome Web Store

Getting Support

🎯 Support Center

Visit our comprehensive support page for troubleshooting guides, FAQs, and more:

Visit Support Center

📧 Direct Email Support

For technical issues, license problems, or general questions:

hello@transcriptexport.com

📋 When Contacting Support

Please include:

  • Your license key (first 5 characters)
  • Chrome version (chrome://version/)
  • Detailed description of the issue
  • Screenshots if applicable
  • Number of meetings you're trying to export

⏰ Response Times

We typically respond to support requests within 24 hours on business days. For urgent issues, please mention "URGENT" in your subject line.

Changelog

Version 3.0.0 - October 1, 2025

MAJOR UPDATE

🎉 Official Fathom Partnership

TranscriptExporter is now an official Fathom partner! Built in collaboration with the Fathom team using their approved connection for faster, more reliable exports.

Breaking Changes

  • Secure connection required - users must connect their Fathom account on first use
  • One-click setup - simplified authentication process approved by Fathom
  • No more manual navigation - direct access to transcripts through official connection

Performance Improvements

  • 10x faster exports - 25 transcripts in 30 seconds (was 4 minutes)
  • 100 transcripts: 2 minutes (was 16 minutes)
  • 500 transcripts: 8 minutes (was 80 minutes)
  • 1500+ transcripts supported with smart rate limiting

New Features

  • Official Fathom branding - partnership badge in extension
  • Enhanced security - bank-level secure connection to your Fathom account
  • Future-proof - built on Fathom's official platform (won't break with website updates)
  • Instant authentication - connect once, use forever

Technical Updates

  • Official Fathom connection - approved partnership integration
  • Chrome Web Store approved - production credentials active
  • Rate limiting - respects Fathom's 60 requests per minute limit
  • Production-ready - extension ID: cchcoggckegkcmcpkbllgolgpelloccl

Version 2.3.0 - September 16, 2025

Enterprise-Grade Memory Management

  • Comprehensive memory leak fixes - prevents Chrome slowdown during large exports (500-1000+ meetings)
  • Per-meeting cleanup - automatic DOM element removal and variable nullification after each transcript
  • Periodic heavy cleanup - memory optimization every 50 meetings with garbage collection hints
  • IndexedDB optimization - automatic database compaction and orphaned entry removal

Enhanced Performance & Scalability

  • 1000+ meeting capability - tested and optimized for enterprise-scale exports
  • Memory-efficient storage - IndexedDB with size validation and capacity checking
  • Batch processing - 50-transcript chunks for ZIP creation to prevent memory overflow
  • Browser-level optimization - automatic cache clearing and pause intervals for system breathing room

User Experience Improvements

  • Fixed floating indicator - no more blank completion messages, enhanced fade animations
  • Button hover fixes - resolved "Export Again" button text visibility issues
  • Improved completion messaging - clear success indicators with proper cleanup timing
  • Enhanced error resilience - better handling of network interruptions and page loading issues

Production Readiness

  • Chrome Web Store optimized - removed debug logging, production-ready codebase
  • Advanced storage validation - 5MB per transcript limits with capacity monitoring
  • Final memory reset - complete cleanup on export completion/failure
  • Professional emoji cleanup - removed casual emojis, kept business-appropriate indicators

Version 2.2.0 - September 13, 2025

Major Performance Improvements

  • 50% faster exports with direct meeting navigation
  • Team calls support - works on both "My Calls" and "Team Calls" pages
  • Eliminated false error messages during export process
  • More reliable processing with improved error recovery

Updated Export Times

25 meetings
~4 minutes (was ~8)
50 meetings
~8 minutes (was ~15)
200 meetings
~32 minutes (was ~60)
500+ meetings
~80 minutes (was ~120+)

Version 2.1.0 - September 6, 2025

Modern UI & Design Overhaul

  • Sophisticated gradient design with modern color scheme
  • Integrated brand logo in popup interface
  • Enhanced typography and improved spacing
  • Fixed date picker overflow issues

Technical Improvements

  • IndexedDB migration from localStorage for better performance
  • Cleaner transcript extraction with enhanced content filtering
  • Improved error handling and debugging capabilities
  • Better memory management for large exports

Version 2.0.2 - August 2025

  • Initial ZIP-based bulk export functionality
  • Date and keyword filtering capabilities
  • Personal calls support

This documentation covers TranscriptExporter v3.0.0 and later.

Last updated: October 1, 2025